Everything You Need to Connect, Automate, and Grow.
Manage customer conversations, automate follow-ups, schedule appointments, and put AI to work for your business. First Ignite brings the tools you need together in one connected platform.
AI Communication
CRM
Scheduling
Automation
Marketing
Payments
An illustrative overview of the connected capabilities available across First Ignite plans.
AI and Communications
Smarter Conversations. Better Customer Experiences.
Answer calls, respond to inquiries, and keep conversations moving with AI-powered communication tools that work alongside your team.
AI Receptionist
Configure an AI-powered telephone agent to answer common questions, gather information, and support appointment scheduling or appropriate handoffs.
AI Web Chat
Engage website visitors, answer supported questions, and capture inquiries through a configured AI chat experience.
Unified Conversations
Manage supported customer communications in one place instead of jumping between separate tools.
Business Calling
Use supported business phone features and call management tools.
Missed Call Text-Back
Configure automatic responses when calls are missed, subject to applicable messaging requirements.
Email and SMS
Communicate with customers through supported messaging channels.
AI capabilities require configuration for your business, and applicable usage charges may apply. Phone calls, SMS, and phone numbers may incur separate charges.
CRM and Customer Management
Know Your Customers. Keep Every Opportunity Organized.
When customer information and communication history live in one place, your team can pick up any conversation right where it left off. No more lost notes, forgotten follow-ups, or opportunities slipping through the cracks.
Contact and user limits vary by plan. Not every plan includes unlimited contacts.
Automation and Workflows
Put Repetitive Tasks on Autopilot.
Build workflows around the way your business actually runs, so follow-ups, reminders, and notifications happen without someone having to remember.
Customer Inquiry
CRM
Automated Response
Appointment
Follow-Up
A practical example of a connected workflow. Workflows must be configured for your business and are not automatically active for every customer.
Mon
10
Tue
11
Wed
12
Thu
13
An illustrative example of a customer booking an available appointment.
Scheduling and Appointments
Make Scheduling Easier for Everyone.
Let customers book available appointments online, send automatic confirmations and reminders, and reduce the back-and-forth of scheduling by phone.
Not every calendar integration is included or configured automatically. Calendar connections depend on plan selection and setup.
Websites and Lead Capture
Turn Your Website Into a Customer Connection Tool.
Build pages and forms that capture inquiries and feed them directly into your CRM, where they can trigger the right follow-up automatically.
Custom website design services are not included in every subscription. The builder provides the tools; design and setup may require configuration.
Marketing and Reputation
Stay Connected With Customers and Build Your Reputation.
Keep your business top of mind with existing customers and build credibility through reviews, while your automation and customer communication tools do the heavy lifting.
Email marketing
SMS campaigns
Social media scheduling
Review requests
Reputation management
Customer segmentation
Campaign workflows
Marketing performance reporting
Marketing features are secondary to the core automation and customer communication tools. All messaging respects customer consent and platform compliance requirements.
Sales and Payments
Keep Your Sales Process Moving.
Track opportunities from first inquiry to paid invoice, send quotes and reminders, and keep your sales pipeline organized in one place.
Payment processing requires appropriate payment provider configuration and may involve additional transaction fees. Not every subscription includes unrestricted payment processing.
Reporting and Integrations
Understand What's Happening Across Your Business.
See how conversations, appointments, campaigns, and workflows are performing so you can make informed decisions about where to focus.
CRM and opportunity reporting
Communication activity
Appointment visibility
Campaign reporting
Workflow activity
Supported integrations
Business performance dashboards
Reporting reflects activity recorded in the platform. Not all third-party integrations are available, and reporting accuracy depends on configured connections.
The Connected Platform
One Platform. Connected From First Contact to Follow-Up.
Each tool is useful on its own, but they become far more valuable when connected. A captured lead flows into your CRM, triggers a response, moves toward scheduling, and becomes an ongoing customer relationship without manual handoffs.
Lead Capture
AI or Team Response
CRM
Scheduling
Automation
Customer Relationship
An illustrative connected journey. Each stage is configured to match your business processes and customer journey.
Real-World Use
Built for the Way Small Businesses Actually Work.
First Ignite is shaped around the everyday communication and automation needs of service businesses, not generic marketing workflows.
HVAC
Capture urgent repair calls, gather system details, and coordinate service appointments without missing inquiries while on a job.
Plumbing
Answer after-hours calls, collect job information, and trigger appropriate follow-up so no emergency inquiry goes unanswered.
Electrical
Manage estimate requests through your website, route them into the CRM, and notify the team to review and respond.
Restoration
Capture time-sensitive damage reports and customer details quickly so your team can respond to urgent situations.
Appointment-Based Services
Let customers book available appointments online, receive confirmations, and get automated reminders without phone tag.
These are examples of what can be configured. First Ignite does not automatically perform emergency dispatch or regulated professional tasks without appropriate setup.
Subscription and Implementation
Powerful Tools. Flexible Ways to Get Started.
Your First Ignite subscription provides access to platform capabilities according to the selected plan. Some features require configuration, integrations, or additional usage charges. First Due Media can assist with implementation and training through separately agreed services.
Starter
$297
per month
Growth
$497
per month
Unlimited
$697
per month
Phone numbers, telephony, SMS, and other usage-based services may incur separate charges. Implementation services from First Due Media are optional and agreed separately.
Clear Answers
Frequently Asked Questions
Ready to Put First Ignite to Work for Your Business?
Discover how connected tools, practical automation, and AI-powered communication can help your business operate more efficiently.